• All orders are processed based on a signed contract agreement.
• A 50% advance payment is required before we begin processing your order. The remaining 50% is due upon delivery or completion of service.
• For projects exceeding GHS 100,000, structured payment plans are available: 30% upfront, 30% at the midpoint, and 40% upon completion.
• Flexible payment terms may be considered for large companies and government agencies, subject to approval.
• Unless otherwise agreed, invoices are due within 5 days of issuance.
• Payments delayed by more than 10 days after the due date will attract a penalty.
• Non-payment exceeding 21 days may result in service suspension or legal action.
• Refunds are only issued for defective products reported within 2 days of delivery, after inspection.
• Order cancellations after production begins will incur a 20% restocking fee.
• All deposits are non-refundable.

At MO Horizon Solutions Enterprise, we ensure safe and timely delivery of all orders across Ghana.

• We deliver to all 16 regions, including both urban and rural areas.
• Greater Accra deliveries are completed within 1–2 business days from order confirmation.
• Regional deliveries typically take 1–5 business days, depending on location and order size.
• Expedited delivery (within 1–2 days) is available at an additional cost.
• Locally sourced items are delivered within 1–3 business days, based on availability and quantity.
• Internationally sourced items may take 1–2 weeks, depending on supplier processing and shipping timelines.
• Free delivery is available within Accra for orders exceeding GHS 100,000.
• Clients outside Accra bear delivery costs unless otherwise stated in the agreement.
• Upon delivery, clients must inspect goods and report any damages or discrepancies within 24 hours.

• We are committed to providing excellent customer service through responsive communication and professional support.
• All client inquiries are addressed within 24–48 hours.
• Feedback and complaints are welcomed and resolved promptly and respectfully.
• We strive to build long-term, trust-based relationships with every client.

• Your safety—and that of our team—is a top priority.
• We adhere strictly to health and safety regulations at all job sites.
• Our team is equipped with Personal Protective Equipment (PPE) and trained in standard safety procedures.
• We foster a safe, clean, and hazard-free environment for clients, staff, and partners.

• Your information is safe with us. All client data and project details are treated with strict confidentiality.
• We do not share any personal or project information with third parties without prior consent, unless required by law.

• We guarantee quality and value in every item we supply.
• We source from verified and reputable local and international suppliers.
• Our procurement process is guided by cost-efficiency, authenticity, and ethical standards.
• We ensure timely delivery and consistent product quality, tailored to your project needs.